Refund policy
At Oasis Premium Recovery, we are committed to providing the highest standard of personalized recovery and wellness services. Due to the nature of our bespoke programs and advance planning requirements, the following return and refund policy applies.
1. Services & Program Fees
All services provided by Oasis Premium Recovery are customized and reserved specifically for each client. As such, program fees are generally non-refundable once services have commenced.
2. Deposits
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Any deposit paid to secure a booking is non-refundable.
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Deposits are used to reserve accommodation, clinical professionals, and personalized care planning.
3. Cancellations Before Program Start
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If a cancellation request is made more than 14 days before the scheduled start date, a partial refund may be considered, excluding the non-refundable deposit and any administrative or third-party costs already incurred.
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Cancellations made within 14 days of the start date are not eligible for a refund.
4. Early Termination
If a client chooses to leave the program early, or if the program is terminated due to non-compliance with facility rules, no refunds will be issued for unused days or services.
5. Exceptional Circumstances
Refunds may be considered on a case-by-case basis in exceptional circumstances, such as serious medical emergencies, at the sole discretion of Oasis Premium Recovery management.
6. Refund Processing
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Approved refunds will be processed using the original payment method.
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Please allow 7–14 business days for the refund to reflect, depending on your financial institution.
7. Changes to Bookings
Program date changes may be requested, subject to availability. Any approved changes may incur additional fees.
8. Contact Us
If you have questions about this policy or need to discuss a cancellation or refund request, please contact us: